Webinar: How does “Omnichannel” affect customer experience?
Two of the most popular buzzwords in customer communications today are “omni-channel” and “customer experience” (CX). These concepts are both very important when building your customer communications strategy; organizations that focus on improving customer experience see benefits in customer retention and satisfaction, and omni-channel capabilities are one of the key points in improving customer experience.
In this webinar, Mark Miller, President and CEO of MessagingDirect Ltd will explore and help you understand:
- What does “omni-channel” mean, and how is it different than “multi-channel”?
- Why is omni-channel important to the customer experience?
- How can we apply the concept of omni-channel to various industries and types of communication to improve the customer experience?
Date: 28 September 2017 12:00pm